Accessibility is not an “add-on” service

It is not possible to be a “contact center” which also provides high-quality accessibility services. It just doesn’t work that way.

Every week I get a handful of unsolicited LinkedIn messages from people/companies I’ve never heard of, almost always from outside the US. They claim to be the best accessibility testing company out there. But this message on Linked In was a new one:

Currently the contact center I’m working with is looking for clients. They offer data and voice services, …